After-sales service
The goal of pre-sales service is to provide customers with the most cost-effective solutions. The pre-sales service for customers mainly reflects in sales process management and sales management. The sales process revolves around sales opportunities, encompassing the entire sales cycle, including the generation of sales opportunities, sales control and tracking of sales opportunities, contract signing, and value delivery. It is a service behavior that satisfies customers' desire to purchase goods and continuously meets their psychological needs.
Excellent pre-sales service provides customers with a sense of enjoyment, which can enhance their purchasing decisions. A harmonious and natural sales service can effectively eliminate the barriers between customers and the company's sales, marketing, and customer care personnel, creating an atmosphere of mutual trust between buyers and sellers. The service quality of sales, marketing, and customer care personnel is a crucial factor in determining whether customers make a purchase, so improving service quality is particularly important for pre-sales service.
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